{"id":3653,"date":"2022-11-09T11:54:27","date_gmt":"2022-11-09T16:54:27","guid":{"rendered":"https:\/\/digilopolis.com\/blog\/?p=3653"},"modified":"2022-11-09T11:54:27","modified_gmt":"2022-11-09T16:54:27","slug":"att-mexico-agiliza-la-atencion-de-sus-clientes-a-traves-del-contrato-digital","status":"publish","type":"post","link":"https:\/\/digilopolis.com\/blog\/2022\/11\/09\/att-mexico-agiliza-la-atencion-de-sus-clientes-a-traves-del-contrato-digital\/","title":{"rendered":"AT&#038;T M\u00e9xico agiliza la atenci\u00f3n de sus clientes a trav\u00e9s del contrato digital"},"content":{"rendered":"<ul>\n<li>Los clientes de la compa\u00f1\u00eda que renueven o contraten su plan con AT&amp;T M\u00e9xico vivir\u00e1n un proceso m\u00e1s simplificado a trav\u00e9s del contrato digital.<\/li>\n<\/ul>\n<p><strong>Ciudad de M\u00e9xico, 7 de noviembre de 2022<\/strong>. Con el objetivo de ofrecerle a sus clientes una experiencia cada vez m\u00e1s sencilla y sin complicaciones, AT&amp;T M\u00e9xico habilita en sus tiendas el nuevo contrato digital: un equivalente al contrato con firma aut\u00f3grafa, en donde la firma se realiza de manera digital a trav\u00e9s de una autenticaci\u00f3n biom\u00e9trica; lo que permite tener a la mano, de manera electr\u00f3nica e inmediata, los detalles de un plan y\/o equipo contratado.<\/p>\n<p>\u201cAdoptar una metodolog\u00eda de \u2018poner al cliente en el centro de todo\u2019 conlleva fuertes compromisos que han inspirado a AT&amp;T M\u00e9xico a crear un equipo transversal dedicado a proveer mejores soluciones para la experiencia de sus clientes\u201d, comenta Irma Wilde, Vicepresidenta y Directora General de Atenci\u00f3n a Clientes y Empresas en AT&amp;T M\u00e9xico.<\/p>\n<p>Para llevar a cabo la firma del contrato digital, se solicita la autorizaci\u00f3n de los clientes para obtener una muestra de sus huellas digitales, las cuales son previamente verificadas a nivel biom\u00e9trico en cumplimiento con las normas regulatorias y de seguridad aplicables por la Ley de Datos Personales (LDPPP). Estos datos, que no son almacenados en los sistemas de AT&amp;T, permiten verificar la identidad de un cliente y garantizar su seguridad adem\u00e1s de proveer un servicio integral en solicitudes futuras. Una vez concluida la firma del contrato, se genera una constancia de conservaci\u00f3n que otorga certeza jur\u00eddica a los clientes quienes reciben los detalles de su contrataci\u00f3n por correo electr\u00f3nico haciendo su proceso no solo m\u00e1s pr\u00e1ctico, sino amigable con el medio ambiente.<\/p>\n<p>Entre los beneficios que tiene el uso del contrato digital est\u00e1 una importante reducci\u00f3n del tiempo a la hora de acudir a una tienda a contratar o renovar alg\u00fan servicio, adem\u00e1s de brindar procesos m\u00e1s seguros que contribuyen a prevenir el robo de identidad, como la generaci\u00f3n de \u201cl\u00edneas no reconocidas\u201d.<\/p>\n<p>La compa\u00f1\u00eda ha tomado diversas acciones en camino a su <strong>transformaci\u00f3n digital<\/strong>, cambiando el juego con el prop\u00f3sito de ser el mejor proveedor de conectividad en el pa\u00eds y d\u00e1ndole a sus clientes una experiencia simple y personalizada.<\/p>\n<p><span style=\"color: #808080; font-size: 9px;\">Fuente: Bolet\u00edn de prensa | Ciudad de M\u00e9xico, 9 nov 2022<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Los clientes de la compa\u00f1\u00eda que renueven o contraten su plan con AT&amp;T M\u00e9xico vivir\u00e1n un proceso m\u00e1s simplificado a trav\u00e9s del contrato digital. Ciudad de M\u00e9xico, 7 de noviembre de 2022. Con el objetivo de ofrecerle a sus clientes una experiencia cada vez m\u00e1s sencilla y sin complicaciones, AT&amp;T M\u00e9xico habilita en sus tiendas [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3656,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[107],"tags":[331,332,330,333,220,329,319],"class_list":["post-3653","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias","tag-atencion-a-clientes","tag-contrato-digital","tag-empresa-socialmente-responsable","tag-robo-de-identidad","tag-seguridad-digital","tag-tecnologia","tag-transformacion-digital"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>AT&amp;T M\u00e9xico agiliza la atenci\u00f3n de sus clientes a trav\u00e9s del contrato digital - Digil\u00f3polis<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/digilopolis.com\/blog\/2022\/11\/09\/att-mexico-agiliza-la-atencion-de-sus-clientes-a-traves-del-contrato-digital\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AT&amp;T M\u00e9xico agiliza la atenci\u00f3n de sus clientes a trav\u00e9s del contrato digital - Digil\u00f3polis\" \/>\n<meta property=\"og:description\" content=\"Los clientes de la compa\u00f1\u00eda que renueven o contraten su plan con AT&amp;T M\u00e9xico vivir\u00e1n un proceso m\u00e1s simplificado a trav\u00e9s del contrato digital. Ciudad de M\u00e9xico, 7 de noviembre de 2022. Con el objetivo de ofrecerle a sus clientes una experiencia cada vez m\u00e1s sencilla y sin complicaciones, AT&amp;T M\u00e9xico habilita en sus tiendas [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/digilopolis.com\/blog\/2022\/11\/09\/att-mexico-agiliza-la-atencion-de-sus-clientes-a-traves-del-contrato-digital\/\" \/>\n<meta property=\"og:site_name\" content=\"Digil\u00f3polis\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Digilopolisweb\" \/>\n<meta property=\"article:published_time\" content=\"2022-11-09T16:54:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/digilopolis.com\/blog\/wp-content\/uploads\/2022\/11\/ATT-Mexico-agiliza-la-atencion-de-sus-clientes-a-traves-del-contrato-digital.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"968\" \/>\n\t<meta property=\"og:image:height\" content=\"510\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mar\u00eda Trejo\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mar\u00eda Trejo\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/digilopolis.com\\\/blog\\\/2022\\\/11\\\/09\\\/att-mexico-agiliza-la-atencion-de-sus-clientes-a-traves-del-contrato-digital\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/digilopolis.com\\\/blog\\\/2022\\\/11\\\/09\\\/att-mexico-agiliza-la-atencion-de-sus-clientes-a-traves-del-contrato-digital\\\/\"},\"author\":{\"name\":\"Mar\u00eda Trejo\",\"@id\":\"https:\\\/\\\/digilopolis.com\\\/blog\\\/#\\\/schema\\\/person\\\/92c62d261abcf6b43cb021b1a35fceaf\"},\"headline\":\"AT&#038;T M\u00e9xico agiliza la atenci\u00f3n de sus clientes a trav\u00e9s del contrato digital\",\"datePublished\":\"2022-11-09T16:54:27+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/digilopolis.com\\\/blog\\\/2022\\\/11\\\/09\\\/att-mexico-agiliza-la-atencion-de-sus-clientes-a-traves-del-contrato-digital\\\/\"},\"wordCount\":439,\"publisher\":{\"@id\":\"https:\\\/\\\/digilopolis.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/digilopolis.com\\\/blog\\\/2022\\\/11\\\/09\\\/att-mexico-agiliza-la-atencion-de-sus-clientes-a-traves-del-contrato-digital\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/digilopolis.com\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/11\\\/ATT-Mexico-agiliza-la-atencion-de-sus-clientes-a-traves-del-contrato-digital.jpg\",\"keywords\":[\"atenci\u00f3n a clientes\",\"contrato digital\",\"empresa socialmente responsable\",\"robo de identidad\",\"Seguridad digital\",\"tecnolog\u00eda\",\"transformaci\u00f3n digital\"],\"articleSection\":[\"Noticias\"],\"inLanguage\":\"es\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/digilopolis.com\\\/blog\\\/2022\\\/11\\\/09\\\/att-mexico-agiliza-la-atencion-de-sus-clientes-a-traves-del-contrato-digital\\\/\",\"url\":\"https:\\\/\\\/digilopolis.com\\\/blog\\\/2022\\\/11\\\/09\\\/att-mexico-agiliza-la-atencion-de-sus-clientes-a-traves-del-contrato-digital\\\/\",\"name\":\"AT&T M\u00e9xico agiliza la atenci\u00f3n de sus clientes a trav\u00e9s del contrato digital - 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